Terms of Service

Welcome to Sri Nava Gourmet. These Terms of Service govern your use of our website, online store, and all related services provided by Sri Nava Gourmet.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree, please do not use our Services.

1. General Information
Sri Nava Gourmet is an online grocery store operating in Spain.
Business Details:
Sri Nava Gourmet
Calle Valle del Jerte, 16 B
28850 Torrejón de Ardoz
Madrid, Spain
Phone: +34 611 230 065
Email: info@srinavagourmet.es
CIF / VAT Number: ESY7594595

2. Eligibility to Use
By using our Services, you confirm that:
You are at least 18 years old or have permission from a legal guardian
You provide accurate and complete information
You will not use our Services for unlawful purposes

3. Products and Availability
We make every effort to ensure that product descriptions, images, and prices are accurate.
However:
Product availability may change without notice
Some products may be temporarily unavailable
Images are for illustrative purposes only
We reserve the right to limit quantities or discontinue products at any time.

4. Pricing and Payments
All prices are displayed in Euros (€) and include applicable taxes unless otherwise stated.
Payments are processed securely through trusted payment providers. We do not store your payment card details.
We reserve the right to correct pricing errors at any time.

5. Orders and Acceptance
After placing an order, you will receive an order confirmation email.
This confirmation does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order due to:
Product unavailability
Payment issues
Suspected fraud
Incorrect pricing or product information

6. Shipping and Delivery
We aim to process and deliver orders within the estimated delivery times shown at checkout.
Delivery times may vary depending on location, courier services, and external factors beyond our control.
Sri Nava Gourmet is not responsible for delays caused by third-party delivery providers.

7. Returns and Refunds
Returns and refunds are handled according to our Refund Policy.
Perishable food products may not be eligible for return unless defective, damaged, or incorrectly delivered.
Please contact us promptly if there is an issue with your order.

8. User Accounts
If you create an account, you are responsible for:
Maintaining the confidentiality of your login credentials
All activities that occur under your account
Notifying us immediately of unauthorized access
We reserve the right to suspend or terminate accounts for misuse.

9. Intellectual Property
All content on this website, including text, logos, images, product descriptions, and design, is the property of Sri Nava Gourmet unless otherwise stated.
You may not copy, reproduce, distribute, or use our content without written permission.

10. Limitation of Liability
To the maximum extent permitted by law, Sri Nava Gourmet shall not be liable for:
Indirect or consequential damages
Loss of profits, revenue, or business opportunities
Service interruptions or website downtime
Issues caused by third-party providers
Our liability is limited to the amount paid for the purchased products.

11. Privacy
Your use of our Services is also governed by our Privacy Policy, which explains how we collect and use your personal data.

12. Changes to These Terms
We may update these Terms of Service at any time.
Changes will be posted on this page and become effective immediately upon publication.

13. Governing Law
These Terms of Service are governed by the laws of Spain.
Any disputes shall be subject to the jurisdiction of the courts of Madrid, Spain.

14. Contact Information
For questions regarding these Terms of Service, please contact us:
Sri Nava Gourmet
Calle Valle del Jerte, 16 B
28850 Torrejón de Ardoz
Madrid, Spain

Phone: +34 611 230 065
Email: info@srinavagourmet.es

CIF / VAT Number: ESY7594595

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Terms of Service