FAQ (Frequently Asked Questions)

1. How can I place an order?
You can place an order directly through our website by selecting your desired products and proceeding to checkout.

2. What payment methods do you accept?
We accept major credit/debit cards, online payment gateways, and other secure payment options available at checkout.

3. Can I modify or cancel my order?
Orders can be modified or canceled within a limited time after placing them. Please contact our support team as soon as possible.

4. How do I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor delivery status.

5. How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment confirmation.

6. Do you offer cash on delivery (COD)?
Cash on delivery may be available depending on your location. Please check available payment options at checkout.

7. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

8. Is my payment information secure?
Yes, we use secure encryption and trusted payment gateways to protect your information.

9. Can I change my shipping address after placing an order?
Yes, you can request an address change shortly after placing the order by contacting our support team.

10. What is your return and refund policy?
We accept returns within the specified return period. Refunds are processed after inspection and issued to the original payment method.